The Metrash2 app is Qatar’s official Ministry of Interior mobile application that provides citizens and residents with access to over 440 government services. This comprehensive guide covers everything from registration to troubleshooting, helping you navigate this essential digital tool for managing government services in Qatar.
Important Update: As of March 1, 2025, the Ministry of Interior has announced that Metrash2 will be discontinued and replaced with an updated Metrash application that includes over 100 new services and features.
Table of Contents
What is the Metrash2 App?
Metrash2 is a mobile application developed by Qatar’s Ministry of Interior (MOI) that offers residents and citizens streamlined access to over 440 government services directly from their smartphones. With Metrash2, users can efficiently manage tasks such as visa applications, residency permits, traffic violations, and more without visiting government offices.
The app supports multiple languages, including Arabic, English, French, Spanish, Malayalam, and Urdu, ensuring accessibility for Qatar’s diverse population. Available for free on both iOS and Android platforms, Metrash2 simplifies administrative processes, making it easier to handle essential services anytime, anywhere.
Key Features of Metrash2
Metrash2 offers a comprehensive range of services that cover virtually every interaction citizens and residents might need with Qatar’s government:
Document Management
- Digital storage of official documents in the E-wallet feature
- Qatar ID cards, residence permits, driving licenses
- Vehicle registration documents
- Fancy vehicle number ownership certificates
Visa and Residency Services
- Visa application and status checking
- Residency permit applications and renewals
- Exit permit creation and payment
- Family visit visa processing
Traffic Services
- Traffic violation inquiries and payments
- Vehicle registration and renewal
- Driving license services
- Traffic accident reports
Security Services
- Lost item reporting
- Police clearance certificate requests
- Security inquiries
Payment Services
- Integrated payment gateway for all services
- Modern payment methods including Apple Pay (in the updated version)
- Secure transaction processing
How to Register for Metrash2
Registration for Metrash2 is straightforward but requires specific prerequisites:
Prerequisites
- A valid Qatar ID (QID)
- A mobile number registered under your name
- Compatible smartphone (Android 4.2+ or iOS 9.0+)
Registration Steps
- Download the App: Install Metrash2 from Google Play Store or Apple App Store.
- Select Language: Choose your preferred language from the options available (Arabic, English, French, Spanish, Urdu, or Malayalam).
- Enter QID Details: Input your Qatar ID number and QID expiry date.
- Verify Phone Number: Confirm that your phone number is linked to your Qatar ID.
- Activation via SMS:
- The app will generate an activation key
- Send this key to 92992
- Wait to receive an SMS with two activation numbers (Parts 1 and 2)
- Set PIN Code:
- Reopen Metrash2 and enter your QID and the two-part pin code received via SMS
- Create a new numeric password (minimum 6 digits)
- Confirm your new PIN
- Complete Registration: Accept the Terms and Conditions to start using Metrash2 services.
Using Metrash2 on Multiple Devices
Metrash2 allows activation on up to two devices simultaneously, providing flexibility for users who maintain separate personal and work devices.
Steps to Activate on a Second Device
- Download the App: Install Metrash2 on your second device.
- Enter Credentials: Input your QID and login password registered on the primary device.
- Enter OTP: Input the One-Time Password sent to your primary device (valid for 10 minutes).
- Access Services: Once verified, Metrash2 will be active on both devices.
New Features in the Updated Metrash App (2025)
The Ministry of Interior released an updated version of the Metrash app in December 2024, with the old Metrash2 app scheduled for discontinuation on March 1, 2025. The new app includes:
Enhanced Services
- Profile management with improved user interface
- Personal and family authorization features
- Appointment scheduling capabilities
- Enhanced certificate services (request, reprint, and share)
- Expanded security services
Technical Improvements
- Modern payment methods including Apple Pay
- Artificial intelligence integration
- Improved user interface and navigation
- Enhanced digital security measures
Troubleshooting Common Issues
Even the most reliable applications occasionally encounter issues. Here are solutions to common problems Metrash2 users might face:
Login Problems
- Ensure your internet connection is stable
- Verify your QID and password are correct
- If forgotten, use the “Forget Password” option
App Freezing
- Close and restart the application
- Ensure your app is updated to the latest version
- Clear the app cache or reinstall if necessary
Payment Issues
- Verify your payment details are correct
- Check your bank account has sufficient funds
- Contact your bank if transactions fail repeatedly
Document Upload Failures
- Check file size (must be within limits)
- Ensure file format is supported
- Try converting to a different format if necessary
The Future of Metrash
The Ministry of Interior continues to enhance the Metrash platform, with the new version replacing Metrash2 as of March 1, 2025. This evolution reflects Qatar’s commitment to digital transformation and providing efficient government services to its residents and citizens.
With over 2.5 million users and more than 7 million transactions completed, Metrash has revolutionized how people in Qatar interact with government services. The platform continues to evolve, with future enhancements aimed at integrating more AI-driven solutions for even more efficient service delivery.
Whether you’re applying for a visa, paying a traffic fine, or renewing your residency permit, Metrash2 and its successor provide a comprehensive, user-friendly solution that puts government services at your fingertips.
Security and Privacy
Security is paramount when handling sensitive personal information. Metrash2 implements robust security measures to protect user data:
- High-level encryption for all data transmission
- Strong authentication protocols for each session
- Regular security updates and patches
- No data shared with third parties
Users are encouraged to maintain their own security practices, including:
- Regularly changing passwords
- Never sharing PIN codes
- Keeping devices secure with screen locks
- Logging out after completing transactions
By combining the app’s built-in security features with good personal security habits, users can safely access government services without compromising their personal information.
Frequently Asked Questions
What languages does Metrash2 support?
Metrash2 supports Arabic, English, French, Spanish, Urdu, and Malayalam.
Can I use Metrash2 on multiple devices?
Yes, you can activate Metrash2 on up to two devices simultaneously.
How do I change my mobile number in Metrash2?
Visit a Qatar National Bank branch and apply for the Metrash2 service with your new mobile number.
What is the E-wallet feature in Metrash2?
The E-wallet stores digital versions of your official documents, including Qatar ID, residence permit, driving license, and vehicle registration.
Is Metrash2 free to use?
Yes, Metrash2 is completely free to download and use. You only pay for the government services that require fees.
What should I do if I forget my Metrash2 password?
Use the “Forget Password” option on the login screen to reset your password.
Will my data be secure in Metrash2?
Yes, Metrash2 employs high-level encryption and strong authentication protocols to protect user data.
Conclusion
Metrash2 represents a significant advancement in how Qatar delivers government services to its residents and citizens. By bringing over 440 services to mobile devices, the Ministry of Interior has created a platform that saves time, reduces bureaucracy, and improves the overall experience of interacting with government departments.
As the platform evolves into the new Metrash app in 2025, users can expect even more features, improved functionality, and enhanced security. This continuous development demonstrates Qatar’s commitment to digital transformation and providing world-class services to everyone living in the country.
Whether you’re a long-term resident or new to Qatar, mastering Metrash2 is essential for efficiently managing your government-related tasks and staying compliant with local regulations.
